Privacy Policy

Last updated: 10 November 2026. This policy covers the West Story website and mobile app for iOS and Android.

1. Who we are

West Story, Riyadh, Saudi Arabia. Commercial registration: 1010291140. VAT number: 310666842100003. Address: Khalid Bin Al Waleed Road, King Faisal District, Riyadh 13215. Contact: CustomerService@west-story.com or 920033079.

2. Information we collect

We process account and contact details (name, mobile number, email and optional profile image); Google or Apple sign-in identifiers when used; session tokens; shipping addresses and delivery instructions; order details and payment references; device, operating system, app version and language information; push notification tokens; and crash diagnostics. Payment providers process card information. We do not store full card numbers or CVV on the app's servers.

3. How we use information

We use information for authentication, orders, payment, delivery, invoicing, customer support, returns and warranty requests, fraud prevention and app reliability. Optional communications follow your permissions and preferences. Processing depends on the purpose and is based on providing the service, legal obligations or consent where required.

4. Sharing and service providers

We share necessary information with delivery partners, payment providers such as Moyasar, Tabby and Tamara, service providers including Shopify, Vercel, Firebase and Sentry, message verification providers, and authorities when legally required. We do not sell personal information.

5. Security, transfers and retention

We use encrypted connections and access safeguards. Service providers may process information outside Saudi Arabia, subject to applicable transfer requirements. We retain information as needed for its purpose and legal obligations, then delete or de-identify it as appropriate.

6. Your choices and rights

You may request access, a copy, correction or deletion of your personal information, and withdraw consent for optional processing, subject to applicable law. You can update your profile in the app and manage notification permissions in device settings. Contact us using the details above to exercise your rights.

7. Policy changes

We may update this page as our services or data practices change. The latest revision date appears on this page, and material changes will be communicated through appropriate channels.

Delete your West Story account and data

You can request deletion of your West Story Android or iOS app account even if you no longer have the app installed.

In the app

Sign in, open Account, select Delete Account, and follow the confirmation prompts.

Data covered by deletion

The request covers profile details, saved addresses, wishlist data, Google or Apple sign-in associations, and account session and notification tokens, subject to required retention.

Information that may be retained

Order, invoice and transaction records, and information necessary for tax, accounting, claims and fraud prevention may be retained for applicable mandatory periods. Access is restricted and retained records are not used for marketing. Account deletion does not cancel pending orders or outstanding financial obligations.

Request processing

Customer service processes requests after verifying account ownership and will confirm completion or explain required retention. Contact the same email address or phone number for an update.