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Frequently Asked Questions

How long does my fragrance last in each device?

The duration of fragrance in each device depends on the amount of consumption, according to the specific operating hours and days, in addition to the choice of spray grade. However, with average consumption, it lasts from one month to one month of distribution in each device.

Can I add essential oils or use essential oils from other companies?

I have been careful to use external fragrance oils carefully for the devices to achieve the best results in consultation. We warn against using external fragrance oils or adding external fragrance oils, as this may result in product damage.

What is the difference between our devices and traditional diffusers?

Our devices use modern diffuser technology, which allows you to quickly and permanently diffuse the fragrance in the space, in addition to the ability to control the duration of the scent, in addition to traditional diffusers.

What does diffuser technology mean?

It is a technology that allows for the production and disintegration of fine fragrance molecules to increase the scent and concentration in the space.

How long is the warranty?

The warranty period on our devices will include For years, Mike has been able to fix all malfunctions, breakages, and misuse, in addition to malfunctions usually caused by using other oils or adding products or water to my perfume.

If my diffuser has a malfunction for a period of time, what is the solution?

No problem. We accept devices even after the warranty period has expired. However, the technical support and maintenance department will determine the issue upon request.

What is the difference between the Mini and M100 devices?

The MINI device: has 4 levels of adjustment for the duration between sprays. Note: The duration of the spray is 15 seconds, and it is easy to fly. The M100 device: has 10 levels of adjustment for the duration of the sprays. Note: The duration of the spray is 3 seconds. It is preferable to place the device at a distance from the wall or surface to accommodate its propulsion force.

What is the degree?

It is a specific verse that determines the concentration of the spray and the duration of drinking between sprays (more detailed in the catalog included with the devices). It also affects the range and strength of the scent in the space.

How do you choose the right device for my space?

All devices Our coverage area in cubic meters (length * width * height)

Can our oils be used in diffusers and other nozzles?

Absolutely, as our oils are pure, raw oils compatible with all diffusers. Our devices help you control their diffusion while ensuring rapid consumption and long-term depletion.

What is the name of the app used to program the devices?

The Story of the West

What is the password used in the app?

The password for all devices is 8888

What is the approximate time it takes in seconds?

Inside Riyadh, 3-5 business days maximum. Outside Riyadh, 7-10 business days maximum.

What is the approximate time it takes for you to receive a response from the maintenance and technical support department?

For the 14-day Gulf warranty period, the product delivery and receipt period is excluded, for our reasons, and the period for the arrival of spare parts from the manufacturer.

Can you cancel my order?

Yes, provided the order period does not exceed 24 hours. We are happy to By contacting us, we are here to serve you.

Where can I find the story behind Western products?

We are honored by your visit to our exhibitions: Riyadh Exhibition - Jeddah Exhibition. We invite you to participate in any of our events and express your admiration.